Our Commitment to Equestrian Satisfaction
At Tack Of The Day Store, we understand that finding the perfect fit and style for your equestrian lifestyle is essential. Just as we’re dedicated to providing premium riding apparel and accessories, we’re equally committed to ensuring your complete satisfaction with every purchase.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your equestrian gear meets your performance and style expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all tags attached
- In original packaging
- Free from any signs of wear, dirt, or damage
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Gloves (for hygiene reasons)
- Grooming or Pest Control Supplies (safety regulations)
- Items marked as final sale or clearance
- Personalized or custom-made products
Step-by-Step Return Process
- Submit Your Request
Contact our customer service team within 15 days of receiving your order using the template below. - Receive Authorization
We’ll respond within 1-2 business days with your Return Authorization Number and shipping instructions. - Package Your Items
Include the original packing slip and ensure items are in original condition with tags attached. - Ship Your Return
Send your package to our returns address using a trackable shipping method. We recommend insuring your return. - Processing
Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.
Refund Information
Refund Timeline:
- Credit card/PayPal refunds: 5-10 business days after processing
- Bank transfers: 7-14 business days after processing
Refund Method: Refunds will be issued to the original payment method used for purchase.
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Process
Prefer a different size or color? Exchanges follow the same process as returns. Once we receive and inspect your return, we’ll ship your requested exchange item promptly. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message:
Dear Tack Of The Day Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items for Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please specify – size, style, damage, etc.]
Preferred Resolution: [Refund / Exchange for specific item]
Please provide return instructions and any additional information needed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Need Assistance?
Our customer service team, comprised of fellow equestrians, is here to help with any questions about returns or exchanges.
Email: [email protected]
Address: 1033 Glory Road, SILVIS, US 61282
Response Time: 1-2 business days
International Returns
As we serve equestrian enthusiasts worldwide (excluding Asia and select remote areas), international customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and retaining your shipping receipt until the return process is complete.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost to you.
We appreciate your trust in Tack Of The Day Store and are committed to ensuring your equestrian shopping experience matches the quality and performance you expect from our riding gear.