At Tack Of The Day Store, we are passionate about equestrian excellence and dedicated to providing premium riding apparel and accessories that match your active lifestyle. Our commitment extends beyond the sale—we ensure a seamless shopping experience with clear shipping and returns policies. Whether you’re gearing up for competition or casual riding, we’ve got you covered.
Shipping Information
We ship globally (excluding Asia and select remote areas) to bring top-quality equestrian gear right to your doorstep. Here’s what you need to know about our shipping process:
- Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
- Shipping Methods:
- Standard Shipping: Via DHL or FedEx, delivered within 10-15 days after shipment. Shipping fee: $12.95.
- Free Shipping: Available on orders over $50, using EMS, delivered within 15-25 days after shipment.
- Tracking: Once your order ships, you’ll receive a tracking number to monitor delivery.
Please note that international customers may be subject to customs duties or taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If something isn’t right, our returns and exchanges process is straightforward and designed with your convenience in mind.
Return & Exchange Timeframe
Returns and exchanges are accepted within 15 days from the date you receive your items. This allows ample time to ensure your equestrian gear meets your performance and style expectations.
Condition Requirements
To be eligible for return or exchange, items must meet the following criteria:
- In original, unused condition with all tags attached.
- In original packaging, free from signs of wear, dirt, or damage.
- Accompanied by the original receipt or order confirmation.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Gloves (due to hygiene reasons)
- Grooming or Pest Control Supplies (as per safety regulations)
- Items marked as final sale or clearance
- Personalized or custom-made products
These exceptions ensure the safety and quality of our products for all equestrian enthusiasts.
Step-by-Step Return Process
- Submit Your Request: Contact our customer service team within 15 days of receiving your order using the template provided below.
- Receive Authorization: We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
- Package Your Items: Include the original packing slip and ensure items are in original condition with tags attached.
- Ship Your Return: Send your package to our returns address using a trackable shipping method. We recommend insuring your return for security.
- Processing: Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.
Refund Information
- Refund Timeline:
- Credit card/PayPal refunds: 5-10 business days after processing
- Bank transfers: 7-14 business days after processing
- Refund Method: Refunds are issued to the original payment method used for purchase.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., damaged or incorrect items).
Exchange Process
If you prefer a different size or color, exchanges follow the same process as returns. Once we receive and inspect your return, we’ll ship your requested item promptly. If the exchange item costs more, you’ll need to pay the difference; if it costs less, we’ll refund the difference.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Message:
Dear Tack Of The Day Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items for Return/Exchange: [List items with sizes/colors]
Reason for Return/Exchange: [Please specify – size, style, damage, etc.]
Preferred Resolution: [Refund / Exchange for specific item]
Please provide return instructions and any additional information needed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.
International Returns
International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and retaining your shipping receipt until the process is complete.
Need Assistance?
Our customer service team, comprised of fellow equestrians, is here to help. Email us at [email protected] or write to us at 1033 Glory Road, SILVIS, US 61282. We typically respond within 1-2 business days.
Thank you for trusting Tack Of The Day Store. We appreciate your business and are committed to ensuring your equestrian shopping experience is as exceptional as the gear we offer.